Susan Sparkes' Resume

Susan Sparkes
Bedfont, Middlesex TW14 9HJ

PROFILE

Mature graduate Board level PA with office management, Sage Accounting, administrative and project management experience gained in a variety of industries. Used to liaising with people at all levels and working on several projects at once within a time constrained environment.

WORK EXPERIENCE
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September 2007 - Present Commercial Manager	QuantaSol Limited	Kingston, Surrey
Set up of all office systems, accounts system and payments from scratch for new company Daily office management and facilities Cash flow reporting, forecasting and operation of day to day accounts using Sage 2007 Bank payments and reconciliations Purchasing using Sage 2007 Liaise with payroll company for HR and tax issues; process salary payments Maintain Statutory Books and other Company Secretarial administrative duties Updating internal and external websites Full management of office move from 5 person serviced office to 25 person independent office with research laboratory facility; all associated IT set up Ongoing IT support for office and liaison with outside IT suppliers; specify IT hardware and purchase for new employees Creation of Employee Handbook, policies and procedures Administrative support for Directors for business travel, expenses and adhoc projects -
May 2007 - September 2007 IT Administrator	Thistle Hotels Limited	Heathrow
Preparation of KPIs and other performance data for IT department, using Excel and Powerpoint. Communications channel for all IT related announcements to the rest of the company. Software License administration to ensure legality and compliance across the corporate and hotel network. Administrative support for Director of IT and 4 IT Managers specializing in Infrastructure, Helpdesk and Telecoms -
January 2007 - May 2007 PA to Group CEO BIL International/Thistle Hotels	Thistle Hotels Limited	Heathrow
Personal correspondence and full management of all business and personal affairs such as property, company car, congestion charge, residents parking, club memberships. Liaison with other PA's for Group CEO's that report to Mr. Amarsi. Diary management using Outlook. Extensive worldwide travel booking -
July 2006 - December 2006 PA to Finance Director and Company Secretary	Bloomsbury Publishing	London
Maternity cover role incorporating:- Company Secretarial administration, filings and legal paperwork Organising investor meetings, AGMs and EGMs General administration and diary management for Finance Director and Company Secretary -
March 2004 - July 2006 PA to Finance Director	British Mediterranean Airways (BMED) Limited	Heathrow
Company Secretarial administration, filings and legal paperwork. Liaison with Board members, other external suppliers, Senior Management team and other BMED staff both in the UK and overseas. Preparation and distribution of Board papers Organise visits of investors, VIPs and overseas staff to UK, including security passes to airport. Organise move from old offices to new purpose built office building for 100 people Set up of central administrative systems, reception rosters, catering supplies etc General administration for Finance Director - diary management, travel bookings, expenses, screen telephone calls, confidential correspondence -
October 2000 - March 2004 PA to VP European Customer Services	American Airlines	Hounslow
Production of monthly operational reports to monitor European performance, using Excel and Access. Production of MD's monthly presentation to VP Europe and Asia Pacific direct reports, identifying trends and suggesting improvements to the customer experience. Set up, installation and training across Europe of database with web front end interface to capture business information relating to incremental revenue at the airports. Compilation, installation and maintenance of custom programs using VBA for operational analysis and streamlining the customer experience Set up, installation and ongoing maintenance of Intranet and Extranet. Member of project team for roll out of employee self service program for payroll and travel booking. Management of Uniform and Cleaning Voucher accounts. Ad-hoc presentations and reporting as and when required by Vice President, MD European Customer Services, Senior Operations Managers and other members of European HDQ staff. Administration for MD European Customer Services - travel, expenses, diary management, screen telephone calls. -
July 1998 - October 2000 PA to Managing Director European Cargo Sales	American Airlines	Heathrow
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May 1997 - June 1998 PA to Managing Director and Engineering Director	Heathrow Express Operating Company	Heathrow
Fixed term contract for set up and launch of service -
September 1994 - April 1997 Secretary to Sales Manager Europe	BF Goodrich Chemicals UK Limited	Hounslow
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September 1990 - September 1994 PA to Sales Manager Russia and Eastern Europe	Alfa Laval Oilfield Limited	Brentford
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September 1986 - August 1990 Office Junior	Mecro Limited	Kingston upon Thames
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SKILLS AND TRAINING

Advanced level training in Sage 2007 Accounting and Sage 2007 Forecasting.

ICSA Company Secretarial training course.

Chartered Institute of Marketing - Successful PR and How to Achieve It - May 2004.

SAP Purchasing Module.

Advanced level in all Office 2007 packages, with particular skills in Access and Excel.

Sabre Airline reservations system.

EDUCATION
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2009 - Present	The Open University	Milton Keynes
MA Environment Policy and Society (currently completing final module) -
2006 - 2009	The Open University	Milton Keynes
Postgraduate Diploma in Environmental Policy -
2000 - 2006	The Open University	Milton Keynes
BA (Hons) International Studies - 2:1 -
1998 - 1999	Oxford Open Learning
LCCI Level 3 Private Secretary's Diploma -

INTERESTS

Current affairs, Chinese cookery, live music (heavy rock), thriller and suspense novels (Ian Rankin, Ruth Rendell)

Susan Sparkes' Resume (Last updated July 31st 2009)