Susan Sparkes

Last updated March 8th 2011
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Susan Sparkes


Bedfont, Middlesex TW14 9HJ

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SKILLS AND TRAINING:

  • Experienced Board level PA
  • Advanced level training in Sage 2010 Accounting and Payroll
  • Postgraduate studies in Environment Policy, Graduate studies in Political Economy
  • ICSA Company Secretarial training course.
  • Qualified First Aider

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WORK EXPERIENCE:

QuantaSol Limited, Commercial Manager, Kingston, Surrey (September 2007 - Present)
  • Set up of all office systems, accounts system and payments from scratch for new company
  • Daily office management and facilities
  • Cash flow reporting, forecasting and operation of day to day accounts using Sage 2010
  • Bank payments and reconciliations
  • Issue requisitions and purchase orders, code, match and enter invoices
  • Monthly payroll
  • Maintain Statutory Books and other Company Secretarial administrative duties
  • Updating external websites
  • Full management of office move from 5 person serviced office to 25 person independent office with research laboratory facility; all associated IT set up
  • Board level PA support for Chief Executive for for business travel, expenses and adhoc projects

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Thistle Hotels Limited, PA to Group CEO BIL International/Thistle Hotels, Heathrow (January 2007 - September 2007)
  • Personal correspondence and full management of all business and personal affairs such as property, company car, congestion charge, residents parking, club memberships.
  • Liaison with other PA's for Group CEO's that report to Mr. Amarsi.
  • Diary management using Outlook.
  • Extensive worldwide travel booking

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British Mediterranean Airways (BMED) Limited, PA to Finance Director, Heathrow (March 2004 - December 2006)
  • Company Secretarial administration, filings and legal paperwork.
  • Liaison with Board members, other external suppliers, Senior Management team and other BMED staff both in the UK and overseas.
  • Preparation and distribution of Board papers
  • Organise visits of investors, VIPs and overseas staff to UK, including security passes to airport.
  • Organise move from old offices to new purpose built office building for 100 people
  • Set up of central administrative systems, reception rosters, catering supplies etc
  • General administration for Finance Director - diary management, travel bookings, expenses, screen telephone calls, confidential correspondence

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American Airlines, PA to VP European Customer Services, Hounslow (October 2000 - March 2004)
  • Production of monthly operational reports to monitor European performance, using Excel and Access.
  • Production of MD's monthly presentation to VP Europe and Asia Pacific direct reports, identifying trends and suggesting improvements to the customer experience.
  • Set up, installation and training across Europe of database with web front end interface to capture business information relating to incremental revenue at the airports.
  • Compilation, installation and maintenance of custom programs using VBA for operational analysis and streamlining the customer experience
  • Set up, installation and ongoing maintenance of Intranet and Extranet.
  • Member of project team for roll out of employee self service program for payroll and travel booking.
  • Management of Uniform and Cleaning Voucher accounts.
  • Ad-hoc presentations and reporting as and when required by Vice President, MD European Customer Services, Senior Operations Managers and other members of European HDQ staff.
  • Administration for MD European Customer Services - travel, expenses, diary management, screen telephone calls.

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American Airlines, PA to Managing Director European Cargo Sales , Heathrow (July 1998 - October 2000)

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Heathrow Express Operating Company, PA to Managing Director and Engineering Director, Heathrow (May 1997 - June 1998)
Fixed term contract for set up and launch of service

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BF Goodrich Chemicals UK Limited, Secretary to Sales Manager Europe, Hounslow (September 1994 - April 1997)

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Alfa Laval Oilfield Limited, PA to Sales Manager Russia and Eastern Europe, Brentford (September 1990 - September 1994)

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Mecro Limited, Office Junior, Kingston upon Thames (September 1986 - August 1990)

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EDUCATION:

  • MA Environment Policy and Society, The Open University (2009 - 2010)

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  • Postgraduate Diploma in Environmental Policy, The Open University (2006 - 2009)

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  • BA (Hons) International Studies - 2:1, The Open University (2000 - 2006)

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  • LCCI Level 3 Private Secretary's Diploma, Oxford Open Learning (1998 - 1999)

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